Struggle to create new jobs, adding 1,000 AI positions
Investing in upskilling employees for the future
Analysts warn of job losses in banking from AI automation
Incoming CEO emphasizes embracing AI for better customer experience
360 summary
Tan Su Shan emphasizes empowering employees to take ownership of AI models and outcomes to drive innovation within the bank.
AI tools are seen as a means to leverage DBS's data resources to help bankers make more informed decisions by overcoming biases.
The shift towards AI implementation at DBS reflects a broader trend in the banking industry, where automation is expected to impact job roles, particularly in back office functions, customer service, and compliance.
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